Our company’s spare parts stock as well as the flexibility in order processing ensures the minimum down time of the instrument due to a malfunction.
Our Service Support Team, having a fully trained and experienced staff, undertakes the installation of your new equipment which starts by sending you all the required pre-installation manuals. This ensures that the installation will be fast and successful since all the necessary requirements will be already been covered (power supply, water and gases supplies, exhaust systems, UPS, PC’s etc).
Our company may also undertake any re-installation or upgrade of your old instruments, according to your needs.
We strongly believe in ALS that the successful and safe use of an analytical instrument is directly depending on the user’s training and knowledge. That’s why, one of our principial aims is the integral training of our customers. We never do any compromise in the time needed to complete our customer’s training. Success and safety are based on the knowledge.
Our company also undertakes any request regarding new users training on the instruments we represent.
In order to get more benefits from our company’s technical / scientific support we offer the option of a service contract which will carry out priority service visits, free of charge preventive maintenance as well as special prices for spare parts and consumables.
At your service call, the response time of our Service Team usually do not exceeds one working day. This ensures the fast and effective recovery of your instrument.